Terms & Conditions

1. Acceptance & Eligibility

• Binding Agreement: By clicking "I Agree", signing a digital contract, or creating an account, you acknowledge that you have read, understood, and agreed to these Terms.

• Age & Authority: You must be at least 18 years of age and possess the legal authority to bind your business entity to a legal contract.

2. Subscription Plans & Dynamic Plan Changes (Proration Policy)

Swaadbyte operates on a tiered subscription model based on fixed validity cycles, calculated on a per-day basis.

• Pricing & Billing: All subscription plans (e.g., Swaad Byte, Swaad Mega) carry specific limits on active staff accounts, monthly order volumes, and features. Fees are billed in advance on a monthly or annual cycle.

• Instant Upgrades: Subscribers can upgrade their subscription plan at any time. The Platform utilizes a backend-calculated Pro-rata Adjustment:

  • The remaining value (credit balance) of your current plan is calculated based on the unused days left in your billing cycle.
  • This credit balance is automatically converted into equivalent valid days for the higher-tier plan based on its per-day rate.
  • Your plan updates immediately, and your new Expiry Date is extended accordingly on the server side.

• Scheduled Downgrades & Data Limit Validation: To ensure operational integrity, downgrades are strictly managed as follows:

  • A requested downgrade will NOT take effect immediately. Your higher-tier features will remain active until the exact end of your current billing cycle (Expiry Date). The new, lower-tier plan will automatically activate on the next renewal date.
  • Data Footprint Pre-check: Before a downgrade can be scheduled, the backend validates your current platform usage. If your active staff accounts or menu items exceed the limits of the target plan, the system will reject the request. You must delete or deactivate excess data footprint before the system allows a scheduled downgrade.

• Refund Policy: All payments made to Swaadbyte are completely non-refundable. Since resources are allocated immediately upon plan activation, no partial or full refunds are generated for unused periods.

3. Manual Renewals & Suspension (No Auto-Debit)

• Explicit Control: Swaadbyte prioritizes merchant autonomy and does not enforce automatic recurring bank debits (Auto-Pay/Auto-Debit).

• Renewal Alerts: The Platform's automated system will generate renewal alerts via the dashboard and registered communication channels (such as WhatsApp/SMS) three (3) days prior to the plan's expiration.

• Grace Period & Service Suspension: If a subscription is not renewed manually by the due date, a temporary grace period of up to forty-eight (48) hours may be applied. Failure to process renewal payment after this window will result in immediate backend suspension of active limits, halting QR code ordering capabilities, staff logins, and dashboard utilities until a fresh payment is processed.

4. System Usage Limits & Validation

• Backend Enforcement: All platform restrictions (including but not limited to active staff account counts, branches, and monthly order ceilings) are strictly validated on the server side.

• Order Throttle: If a restaurant exhausts its allotted monthly order volume under its current plan, the backend will block new order placement. Customers scanning the table QR code will see a clear notification indicating that the venue has reached its cap. Order flow resumes immediately once the Subscriber upgrades their plan tier.

5. Table Management, KOT, and Order Processing

• Platform Role: Swaadbyte provides a digital medium for contactless QR menu scanning, Kitchen Order Ticket (KOT) routing, and digital bill calculation. We are a software service provider and are not a party to the transaction between the restaurant and its diners.

• Fulfillment Responsibility: The Merchant holds exclusive liability for food quality, preparation time, accurate table alignment, hygiene, and the physical fulfillment of orders sent via the Platform.

6. Payment Gateways & Transactions

• Third-Party Processing: Swaadbyte integrates with secure, authorized third-party payment gateways (such as Razorpay, Stripe, or Cashfree) to process both merchant subscriptions and customer digital payments. You agree to comply with the respective operating terms of those third-party providers.

• Transaction Inquiries: Any technical transactional errors, failed payment queries, or settlement disputes must be immediately raised with Swaadbyte support for verification against server logs.

7. User Accounts & Server Security

• Credential Protection: Subscribers are strictly responsible for maintaining the confidentiality of administrative and staff login credentials. Any security leak, compromised password, or unauthorized data modification resulting from user negligence is the sole financial and operational liability of the Subscriber.

• Data Privacy: Swaadbyte employs industry-standard encryption protocols to protect your transactional data. We guarantee that your business analytics, customer logs, and personal metrics will never be sold to third-party data brokers. We reserve the right to utilize anonymized, aggregated data strictly for system optimization and macro analytics.

8. Intellectual Property & Code Integrity

• Ownership: All software code, logic flow, UX/UI designs, branding, and proprietary algorithms belong exclusively to Swaadbyte (S N T GROUP (OPC) PRIVATE LIMITED). Users are granted a restricted, non-transferable, and revocable Right to Use during an active subscription period.

• No Reverse-Engineering: You are strictly prohibited from copying, modifying, distributions, cloning, or attempting to reverse-engineer any portion of the platform code.

9. Disclaimers, Force Majeure, & Limitation of Liability

• "As-Is" Service: Swaadbyte provides the service on an "As-Is" and "As-Available" basis. While we continuously strive to maintain a 99.9% server uptime and provide daily technical windows between 10:00 AM and 10:00 PM IST, we make no explicit warranties regarding uninterrupted uptime or data absolute perfection.

• Limitation of Liability: In no event shall Swaadbyte, its directors, or affiliates be liable for any indirect, incidental, punitive, or consequential damages, including loss of business profits, hardware printer failures, or internet blackout disruptions. Swaadbyte's total aggregate financial liability under any circumstance is strictly capped at the subscription amount paid by the Subscriber for the current single month.

• Force Majeure: Swaadbyte shall not be held liable for any delay or failure in performance resulting from causes beyond its reasonable control, including internet infrastructure failures, government-mandated telecom blackouts, cyber warfare, acts of God, or unexpected API outages of third-party networks.

10. Modifications to Terms

Swaadbyte reserves the right to modify or replace these Terms at any given time. If an update structurally impacts billing or limits, notices will be posted on the primary dashboard. Continued usage of the Service after such updates constitutes a legal binding acceptance of the new Terms.

11. Governing Law & Exclusive Jurisdiction

These Terms and any operational disputes arising out of the Platform are governed by and construed in accordance with the Laws of India, with exclusive judicial jurisdiction vested in the competent courts of Uttar Pradesh, India.