Refund & Cancellation Policy

Last Updated: February 2025

This Refund & Cancellation Policy outlines the terms under which refunds and cancellations are processed for subscriptions purchased through Swaad Byte ("we", "our", or "us"). By subscribing to our services, you agree to this policy.

1. Subscription-Based Services

Swaad Byte provides subscription-based digital services for restaurants and businesses. Access to features is granted upon successful payment and activation of the selected subscription plan.

2. Cancellation Policy

2.1 User-Initiated Cancellation

Subscribers may cancel their subscription at any time through their account dashboard.

  • Cancellation will stop automatic renewal.
  • Access to paid features will continue until the end of the current billing period.
  • No partial refunds will be provided for unused days within an active billing cycle.

2.2 Automatic Renewal

Unless cancelled before the renewal date, subscriptions may automatically renew based on the selected billing cycle (monthly or annually). By subscribing, you authorize recurring payments.

3. Refund Policy

3.1 Activated Subscriptions

Once a subscription has been successfully activated, the subscription fee is non-refundable under any circumstances.

This includes but is not limited to:

  • Change of mind
  • Lack of usage
  • Business closure
  • Downgrading to a lower plan
  • Dissatisfaction after activation

Users are encouraged to review plan features carefully before making payment.

3.2 Non-Activated Subscriptions

If payment has been successfully processed but the subscription is not activated due to:

  • Technical errors
  • System malfunction
  • Payment verification failure
  • Internal system issues attributable to Swaad Byte

The full amount paid will be refunded to the original payment method within 7 working days, subject to verification.

3.3 Duplicate or Incorrect Charges

If a user is charged:

  • Multiple times for the same subscription
  • Incorrectly due to a billing system error

They must notify us immediately. After verification, eligible refunds will be processed within 7 working days.

3.4 Refund Processing Method

  • Refunds will be credited to the original payment method used during purchase.
  • The time taken for funds to reflect may vary depending on the respective bank or payment provider.
  • Swaad Byte is not responsible for delays caused by financial institutions or payment gateways.

4. No Refund in Certain Cases

Refunds will not be issued in the following situations:

  • Violation of Terms & Conditions
  • Account suspension due to misuse or fraudulent activity
  • Failure to cancel before renewal date
  • Partial usage of subscription period
  • Feature misunderstanding after activation

5. How to Request Support

To report a billing issue or request clarification regarding refunds, please contact us:

Email:[email protected]
Phone:+91-7428339636

Please include:

  • Registered email ID
  • Business/restaurant name
  • Transaction ID
  • Payment date

6. Policy Updates

Swaad Byte reserves the right to modify this Refund & Cancellation Policy at any time. Updated versions will be posted on this page with a revised "Last Updated" date. Continued use of the Service constitutes acceptance of any changes.

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Refund & Cancellation Policy | SwaadByte Hospitality Platform